In principle, you can withdraw from the trip at any time before the start of the trip. What is decisive is the receipt of the cancellation declaration by us, vivido travel GmbH.

We recommend that you declare your cancellation in writing or in text form (e.g. by email to service@vivido.travel) or via the cancellation link contained in the booking confirmation email (if available).

If you withdraw before the start of the trip or do not start the trip, we lose the claim to the trip price. Instead, we can demand appropriate compensation, unless we are responsible for the cancellation, or unavoidable and extraordinary circumstances occur at the destination or in its immediate vicinity that significantly impair the performance of the package holiday or the carriage of persons to the destination; circumstances are unavoidable and extraordinary if they are beyond our control and their consequences could not have been avoided even if all reasonable precautions had been taken.

The amount of the compensation is determined by the trip price less the value of the expenses we save, and less what we acquire through alternative use of the travel services. On your request, we must justify the amount of the compensation. We have set the following standard compensation rates taking into account the period between the cancellation declaration and the start of the trip, as well as the expected saving of expenses and the expected income from alternative uses of the travel services. The compensation is calculated according to the time of receipt of the cancellation declaration using the following standard cancellation rates:

Valid for your trip booking before 01/01/2026 • up to the 90th day before the start of the trip, 40% of the trip price, • from the 89th day up to the 60th day before the start of the trip, 50% of the trip price, • from the 59th day up to the 30th day before the start of the trip, 60% of the trip price, • from the 29th day up to the 7th day before the start of the trip, 70% of the trip price, • from the 6th day up to the day before the start of the trip, or in the event of no-show, 75% of the trip price Valid for your trip booking from 01/01/2026 • up to the 90th day before the start of the trip, 40% of the trip price, • from the 89th day up to the 60th day before the start of the trip, 50% of the trip price, • from the 59th day up to the 40th day before the start of the trip, 60% of the trip price, • from the 39th day up to the 30th day before the start of the trip, 70% of the trip price, • from the 29th day up to the 3rd day before the start of the trip, 85% of the trip price, • from the 2nd day up to the day before the start of the trip, or in the event of no-show, 90% of the trip price.

You can prove to us at any time that the appropriate compensation to which we are entitled is significantly lower than the standard compensation rate we have demanded.

We reserve the right, instead of the above standard compensation rates, to demand a higher, individually calculated compensation, in so far as we can prove that we incurred significantly higher expenses than the applicable standard compensation rate. In this case, we are obliged to specify and justify the compensation demanded in concrete terms, taking into account the expenses saved and less what we acquire through alternative use of the travel services.

If, as a result of a cancellation, we are obliged to refund the trip price, we must make the repayment without undue delay, but in any case within 14 days of receipt of the cancellation declaration.